Jewellery should always be stored away from natural sunlight and heat, in a lined jewellery box or a tarnish-resistant pouch. It can also be stored in a plastic zip-lock bag. Never use vinyl or rubber bags. Do not store your jewellery in the bathroom as steam will affect your pieces.

Important to note 

Day-to-day life happens. Kids, gym, DIY, cooking, contact with hard surfaces i.e.: kitchen top, door handles etc. – you know the deal.

We would like to keep our selection of Demi fine-ready pieces timeless and elegant. Thus pieces are dainty and should be owned and worn with caution. 

While it’s possible to have a piece returned to us so that its original finish can be restored.  

This will charged according to the warranty period and it is important to note. 

There is *no warranty on sterling silver and 14ct plated pieces.

Warranty 

• 14ct Gold Plated: No Warranty
• Fine and sterling silver:  No warranty
• Gold Vermeil: 6 months from the date of original purchase
• 9ct and 18ct Solid Gold: 1 year from the date of original purchase

Simply send your jewellery back to us and we’ll give it a thorough clean and polish, and check everything is in order. 

We can quote you on the cost of re-doing the finish.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. 

Some examples of common jewellery issues. 

• Dents, knicks and scratches are inevitable as well and differently aligned stones are not considered a defect. 
• Stones set 
• Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing. General day-to-day as above. 
• Loss of earring backing 
• Loss of the whole earring 
• Breakage due to catching on clothing, blankets or other objects 
• Tangles or knots due to improper storage of jewellery that may cause breakage
• Mini M pieces are worn by babies and toddlers. Tugging, shaking, lotion, oil etc. cause loosening, discolouration and thinning of metals, cotton and stones.