Frequently Asked Questions
Once your order has been successfully transmitted, you will receive an order confirmation. In addition, a shipping confirmation e-mail will be sent to you once your order has been shipped. This confirmation will include the tracking number for your package. This tracking number can be used to check the status on www.courierguy.co.za Please allow up to 24 hours for the tracking information to be updated in the system. Please be sure to check your SPAM folder as these emails may be re-directed there.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
Although every effort IS MADE to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail
If you order other items in addition to a personalized item, they will all ship together.
All orders must be placed on our website to avoid any confusion that may occur. Personalized pieces require a lot of details and it is best to order online.
Orders placed Monday-Friday before 1PM will begin processing that day, excluding holidays, and will ship within 10 business days pending availability and credit verification.
Orders placed on Friday after will begin processing on the following Monday. All personalised orders can take up to 6-8 weeks to ship. AyeshaM Jewellery will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Delivery time does not include Saturdays, Sundays or Holidays.
Can I rush order a personalized item?
Each style has a different shipping time frame. You can find the lead time on the page of the item you are ordering. All personalized items can take up to 6-10 weeks to ship. We try our best to get everything out as fast as we can!
Gift arriving late? We've got you covered! Print our something special card to let your recipient know that their AyeshaM gift is on its way!
R200 with courier guy. Parcel needs to be insured by you
AyeshaM jewellery will not be held responsible for lost or stolen parcels.
- We offer complimentary repairs within the first 30 days of purchase.
- We only accept repairs for up to 6 months after the date of purchase.
- We will repair only designs purchased through AyeshaM.co.za
- All repairs require prior authorization.
- After receiving authorization, please click the following link to make the payment for the repair needed
- Please note that any repair after 30 days will incur a fee based on the type of repair necessary.
- The customer is responsible to ship the item to us.
- AyeshaM is not responsible if the package gets damaged, lost or stolen before it arrives to us.
- Please allow 4-6 weeks for all repairs. All repairs are subject to shipping.
All of our personalized jewelry is hand made. The font, text or engraving might not be perfect. Slight imperfections can occur during the manufacturing process. Please make sure to read the descriptions for exact measurements. Some of our images are zoomed in to show as much detail as possible.
Items may appear larger from the image. Make sure to double check and read the measurements! If you receive your necklace and want to change the chain length, there is a fee to do so.
We make all orders to the requested length when the order is placed. Please note : Single l’arbi necklaces the name is NOT included in the chain length. Measurement is based on the necklace closed. Hold it at the clasp and measure from top to the bottom of the chain, then double the measurement