Shipping policy

Orders placed Monday-Friday before 1 PM will begin processing that day, excluding holidays, and will ship within 10 business days pending availability and credit verification. 

Orders placed on Friday after will begin processing on the following Monday. All personalized orders can take up to 6-8 weeks to ship. Ayesha M Jewelry will contact you with a follow-up email if the merchandise you selected is not currently in stock or if we need additional identification for credit verification. Delivery time does not include Saturdays, Sundays, or Holidays.

HOW LONG WILL IT TAKE TO RECEIVE MY PERSONALIZED ORDER?

CAN I RUSH ORDER A PERSONALIZED ITEM?

Each style has a different shipping time frame. You can find the lead time on the page of the item you are ordering.  All personalized items can take up to 6-10 weeks to ship.  We try our best to get everything out as fast as we can!

MY GIFT IS NOT GOING TO ARRIVE ON TIME - WHAT CAN I DO?

Gift arriving late? We've got you covered! Print our something special card to let your recipient know that their AyeshaM gift is on its way!

HOW MUCH IS SHIPPING AND HANDLING?

• Delivery Cost is 200 ZAR Nationwide
• For orders over  1800 ZAR delivery is FREE OF CHARGE
• Please use the tracking number provided to trace your parcel online.
• Once your order is ready shipping typically takes 2-3 days in South Africa following dispatch. For outlying areas, it may take 5-7 days.
• We use a uAfrica and associated couriers for door-to-door courier service, so please ensure someone is present at the delivery address from 9 am to 5 pm on weekdays to receive shipment.
  
  

 INTERNATIONAL ORDERS

• We currently do not ship out of South Africa, please keep an eye on our social channels for the latest updates. 

INSURANCE

At AyeshaM we endeavour to provide the best customer service possible which is why we have partnered with industry leaders to ensure that your goods arive safely. uAfrica has compiled a document for each courier, containing need-to-know information in relation to their policies for insurance, as well as the processes to be followed for insuring your goods and/or processes to be followed should you need to claim under any policy of insurance.